应届毕业生
学历不限
最近更新
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职位描述
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Principal Responsibilities:
61 Manage large amounts of incoming phone calls;
61 Identify and assess customers’ needs to achieve satisfaction;
61 Build sustainable relationships and trust with customer accounts through open and interactive communication;
61 Provide accurate, valid and complete information by using the right methods/tools;
61 Meet personal/customer service team targets and call handling quotas;
61 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
61 Keep records of customer interactions, process customer accounts and file documents;
61 Follow communication procedures, guidelines and policies;
61 Take the extra mile to engage customers.
Requirements:
61 Strong phone contact handling skills and active listening;
61 Familiarity with CRM systems and practices;
61 Customer orientation and ability to adapt/respond to different types of characters;
61 Excellent communication and presentation skills;
61 Ability to multi-task, prioritize, and manage time effectively;
61 High school diploma.
Languages
61 Chinese;
61 English (spoken and written);
61 Russian is preferred.
61 Manage large amounts of incoming phone calls;
61 Identify and assess customers’ needs to achieve satisfaction;
61 Build sustainable relationships and trust with customer accounts through open and interactive communication;
61 Provide accurate, valid and complete information by using the right methods/tools;
61 Meet personal/customer service team targets and call handling quotas;
61 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
61 Keep records of customer interactions, process customer accounts and file documents;
61 Follow communication procedures, guidelines and policies;
61 Take the extra mile to engage customers.
Requirements:
61 Strong phone contact handling skills and active listening;
61 Familiarity with CRM systems and practices;
61 Customer orientation and ability to adapt/respond to different types of characters;
61 Excellent communication and presentation skills;
61 Ability to multi-task, prioritize, and manage time effectively;
61 High school diploma.
Languages
61 Chinese;
61 English (spoken and written);
61 Russian is preferred.
注：联系我时，请说是在海淀人才网上看到的。
工作地点
地址：上海浦东新区上海中心大厦
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求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
职位发布者
HR
北京外企德科人力资源服务上海有限公司
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计算机软件
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1000人以上
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中外合资（合资·合作）
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久事大厦附楼
