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Sales Support Specialist
Take your next career step at ABB with a global team that is energizing the
transformation of society and
industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all
dimensions: gender, LGBTQ ,
abilities, ethnicity and generations. Together, we are embarking on a journey
where each and every one of us,
individually and collectively, welcomes and celebrates individual differences.
The role of the technical sales support engineer is to provide pre/post-sales
support for Drive Product (DP) customers,
partners, and sales team, and develop key partners and sales team technical
competence for DP in the region, main
driver in the region to accelerate product changes by tackling issues in
sales and commissioning phase.
Your responsibilities
- Member of Drives Product Technical Product Management department, reporting
directly to the Technical Product
Management Manager, working location is in Beijing
- Contact window of customer case for Industry Drives, to provide technical
support to front end sales in terms of
pre-sales and post-sales activities
- Customers support in bidding documents, drive and motor selection, field
commissioning and filed quality problem
handling
- Product technical training to channel partners and end user to promote DP
products and help to improve overall
technical competence
- Study on specific industry application know how and share/exchange
knowledge of application and best practices within
local and global teams
- Gather customer pilot feedback and competitor intelligence to Product
Management and Product Marketing
- Customer issue escalation to Level4 team including quality and R