职位描述
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General Description:
Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.
Specific Accountabilities:
? Follow the handling procedures as laid down for customers.
? Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues.
? Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner.
? Ensure the accuracy of system transactions and documents creation.
? Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues.
? Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
? Preparation of monthly performance reports to customers.
? Receive and process special requirements or instructions from the customers and manufacturers.
? Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor.
? Understand and know well the operation cost, give correct quotation to customers for any additional operational requirements and provide billing documents to Finance Department.
? Perform any special duties / projects as assigned by the management.
Position Accountabilities:
? Perform services duties (POD collection
工作地点
地址:广州天河区广州-天河区中泰国际广场A座林和西路161号中泰国际广场A座34楼


职位发布者
HR
全球国际货运代理(中国)有限公司

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交通·运输·物流
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500-999人
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外商独资·外企办事处
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玄武七玄武大道江苏软件园徐庄基地7栋