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职位描述：
岗位职责
example of duties
?you will act as the point of contact between patients, the medical practitioners and other staff. your daily tasks will be diverse
?conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.
?assists patients and families with the completion of the satisfaction survey prior to discharge.
?ensures that new patients receive an oasis patient guide upon their admission to the hospital.
?welcomes newly admitted patients and their families to the hospital.
?accomplishes customer service patient service objectives by greeting patients; explaining services to patients; promoting the hospital and its services; interacting with patients with any issue, either by telephone, electronically, or face to face; keeping up to date with all things oasis international hospital in order to best inform patents
?investigate and/or channel complaints or problems to appropriate hospital staff. assist in resolving conflicts and act as an intermediary between patients, families and staff; report customer complaints and non-routine problems to cs manager.
?updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
?maintain weekly patient numbers/department/demographic data and other logs.
?welcome all patients who enter the hospital while stationed in the lobby.
?provide tours of the hospital to patients, patients’ families and friends, and other guests.
?fulfills regular reception duties that include: greeting every patient, assisting patients with registering as new patients, guiding new patients to the clinics.
?help patients throughout the prenatal checkup process and during their stay at the hospital. respond to patients' needs, requests and concerns as appropriate.
?perform as a medical liaison between physicians, local consultants and patients. promote establishment and maintenance of meaningful communications between patients, families and staff; facilitate dialogue between patients, physicians, nurses, and ancillary personnel to resolve patient complaints and problems.
?service improvement. recommend establishment of policies and operating procedures to ensure positive patient-hospital relations
任职资格
performance requirements
实际操作目标operational goals：
知识、能力、技术、特长knowledge, abilities, skills, traits：
customer service, process improvement, decision making, managing processes, planning, analyzing information , developing standards, help desk experience, emphasizing excellence
最低学历minimum education required：
本科 bachelor degree
相关经验minimum experience required：
?more than 2 years of related working experience.
语言能力 language requirement：
?english/chinese language skills
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